Privacy Policy

At Promo Pros Online, protecting your privacy and personal data is a priority. This privacy policy explains how we collect, use, and safeguard information when you use our online platform and services.

Information We Collect

We collect information that you provide directly when engaging with our services, including:

• Contact details such as name, postal address, and phone number;
• Information related to your technology environment relevant to technical support and cybersecurity consultations;
• Details about your use of our services and communications with our support team.

We also automatically collect certain technical data through your use of our website for security and operational purposes, such as IP addresses and browser information.

How We Use Your Data

Your information is used to:

• Provide and manage cybersecurity support services, including antivirus installation, malware removal, firewall configuration, and network security audits;
• Communicate with you regarding service updates, troubleshooting, and consultations;
• Improve the quality, security, and functionality of our offerings;
• Comply with legal obligations and respond to lawful requests;
• Protect against fraud, unauthorized access, and security threats.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with trusted partners or service providers solely to support our operational activities under strict confidentiality and security measures.

We may also disclose personal information where required by law, regulation, or to protect rights and safety.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements, after which the information is securely deleted or anonymized.

Your Rights Under GDPR and Other Laws

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to:

• Access your personal data;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal data when no longer necessary;
• Restrict or object to certain processing activities;
• Request data portability;
• Withdraw consent at any time when processing is based on consent;
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using our postal address provided below.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our cybersecurity expertise ensures strict safeguards are maintained at all times.

Cookies and Tracking

Our online platform may use cookies and similar technologies to enhance user experience and for analytical purposes. You can manage cookies through your browser settings.

International Data Transfers

Your data may be processed in the United States where our company is based. We take appropriate measures to ensure that your data receives an adequate level of protection in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal data from children without parental consent.

Contact Information

If you have questions or requests regarding your personal data or this privacy policy, you can reach us at the following address:

Updates to This Privacy Policy

We may update this privacy policy periodically. Any changes will be posted on our website to keep you informed on how we protect your information.